OneLine Health LLC

PRIVACY POLICY

Effective: February 20, 2022

  1. Scope of this Policy
  2. Agreement to Terms
  3. Effective Date and Changes to this Policy
  4. Confidentiality of Health Information
  5. The Information We Collect
  6. Cookies
  7. Children’s Privacy
  8. How We Use Your Personal Information
  9. How We Share Your Personal Information
  10. Your Privacy Choices
  11. How We Store and Safeguard Your Personal Information
  12. Third-party Links
  13. Contact Us

1. Scope of this Policy

Thank you for visiting portal.myonelinehealth.com (the“Site”), owned and operated by OneLine Health LLC (referred to as“OneLine Health,” “us,” “our,” “we”). We are committed to respecting privacy rights and concerns and have established and implemented this Privacy Policy to inform users of our software, of what personal information we collect, and how we use, share, and protect such information.Please note that this Privacy Policy does not apply to other personal information gathered or used by your healthcare provider, including Protected Health Information (“PHI”). The processing of PHI is governed by applicable law and the privacy policy of your healthcare provider. If you are a patient, you may have additional rights with respect to your PHI which are not included here, and you should contact your healthcare provider for more information and to better understand your rights under the Health Insurance Portability and Accountability Act (“HIPAA”).If you have any questions regarding this information or our privacy practices, please see the section entitledContact Usat the end of this Privacy Policy.

2. Agreement to Terms

If you do not agree with the terms of this Privacy Policy or our Terms of Use, then you should immediately discontinue use of the Site and/or our services without providing us any personally identifiable information.

3. Effective Date and Changes to this Policy

This Privacy Policy is effective as of the date above and will remain in effect until a new policy supersedes it. We may choose to update this Privacy Policy at our discretion, so you should check this page periodically as the terms may change from time-to-time. The most recent version of the Privacy Policy will be reflected by the “Effective” date noted at the top of the page. In the event of a material change to this Privacy Policy, we will provide a conspicuous message either through the Site. Your affirmative consent or continued use of the Site and/or our services will constitute your acknowledgment of this Privacy Policy in its current version and your understanding of the terms of this Privacy Policy.

4. Confidentiality of Health Information

Health information that we receive and/or create about you, personally, relating to your past, present, or future health, treatment, or healthcare services, may be “protected health information” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and the Health Information Technology for Economic and Clinical Health Act (“HITECH Act”). Your health information may also be protected by state privacy and laws and regulations.

OneLine Health understands that health information about you and your health is personal. We support your privacy and make sure that the transmittal and use of your information complies with all laws. In this regard, where applicable, we comply with HIPAA, HITECH, and other relevant state laws and regulations by entering into Business Associate Agreements with the treatment providers for which we provide services to ensure that your protected health information is appropriately safeguarded.

Please contact each treatment provider for more information regarding their privacy practices.

5. The Information We Collect

The types of personal information we collect about you can include:

  • Account and Personal information,such as your first and last name, date of birth, email address, password, phone number, billing address, photographs, video recordings, online identifier, Internet Protocol address, unique device identifiers, marketing preferences, and correspondence; and, if you are a patient, your physicians’ or other healthcare providers’ names, your dependents information, and your proxy’s information;
  • Professional or employment-related information,if you are a healthcare provider;
  • Internet or other electronic network activity information,including browsing history and search history, and information regarding your interaction with the Site;
  • Geolocation information;
  • Health information about your medical and physical status,if you are a patient, is collected on behalf of your healthcare provider for their electronic health record system, including any records you upload or request to be uploaded from other healthcare providers, and not accessible to us outside of the services we provide to your healthcare provider. Please contact your healthcare provider for more information on how they process your PHI and your rights under HIPAA;
  • Characteristics of protected classifications,such as age, race/ethnicity, sexual orientation, gender/gender identity, religion, medical condition/disability/pregnancy, military/veteran status, national origin, genetic information, and marital status; and
  • Survey information,when you complete any forms, respond to a survey or poll or questionnaire, we collect the personal information you provide.

We collect such personal information directly from you when you use the Site; submit registration or feedback forms; participate in a survey; or when you otherwise contact us.

You are not required to provide all personal information identified in this Privacy Policy to use our Site or to interact with us, but certain functionality will not be available if you do not provide certain personal information. For example, if you do not provide certain personal information, we may not be able to respond to your requests, perform a transaction with you, or provide you with marketing or other information that we believe you would find valuable.

If you are a patient, we may also collect some personal information about you from third-parties, including your physician or other healthcare provider when they upload content, such as your treatment plan, diagnosis or medical history to your account.

We may aggregate and/or de-identify information collected by the Services or via other means so that the information is not intended to identify you. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose, in accordance with applicable laws and regulations.

7. Children’s Privacy

The Site is not directed to users under the age of 13. We do not knowingly or intentionally gather personal information about visitors who are under the age of 13. If you are aware of, or suspect that, someone under the age of 13 is using the Site without permission, please notify us immediately by contacting us as detailed below.

8. How We Use Your Personal Information

We use or otherwise process your personal information to:

  • Manage your relationship with us;
  • Respond to your inquiries or requests, complaints, and request feedback;
  • To provide, maintain, administer, improve, or expand the Services, perform business analyses, or for other internal purposes to support, improve or enhance our business, the Services, and other products and services we offer;
  • To customize and tailor your experience of the Services;
  • To send emails and other communications that display content that we think will interest you and according to your preferences;
  • To send you news and information about our Services;
  • To track and analyze trends and usage in connection with our Services;
  • To better understand who uses the Services and how we can deliver a better user experience;
  • To combine information received from third parties with the information that we have from or about you and use the combined information for any of the purposes described in this Online Privacy Policy;
  • To use statistical information that we collect in any way permitted by law, including from third parties in connection with their commercial and marketing efforts;
  • To prevent, detect, and investigate security breaches, fraud, and other potentially illegal or prohibited activities;
  • To enforce the legal terms that govern your use of the Services;
  • To protect our rights or property;
  • To administer and troubleshoot the Services; and
  • For any other purpose disclosed to you in connection with our Services

9. How We Share Your Personal Information

We may share your personal information with the following categories of third parties, where applicable. Your consent may be obtained verbally, by phone or in person, in writing, by online clicking, or by other means or related agreements, through our Products/Sites, when you accept our terms of service.

  • Advisers and financial institutions,including but not limited to, business partners, subsidiaries and affiliates, legal, tax, auditors, risk and compliance, notaries, and business continuity support services;
  • Service providers and suppliers,including, IT outsourcing, marketing, advertising, customer management, and data analytics and collection. In some instances, service providers will be directly responsible to you for their use of your personal information. They may be obliged by law to provide you with additional information regarding the personal information that they hold about you and how and why they process that information. Further information may be provided to you in a separate notice or may be obtained from such service providers directly, for example, via their websites;
  • Other Parties,including operating systems, pharmaceutical or genomic companies and service providers for debugging to protect against illegal or malicious activity;
  • Your healthcare providers,if you are a patient;
  • Your patients,if you are a healthcare provider;
  • Where permitted by applicable laws, withthird-parties in connection with a corporate restructuring,sale, transfer or assignment of assets or business, joint venture, merger, acquisition, divestiture, bankruptcy, or other changes to OneLine’s control or financial status (or any of our affiliates);
  • Government bodiesand dispute resolution and law enforcement organizations, as applicable; and
  • As otherwise permitted or required by applicable law or to protect rights.

Information may be stored on servers in the U.S. (in our headquarters or elsewhere) or third-party countries, wherein any information transfer is done with reasonable consideration of applicable laws in those jurisdictions. If you have questions about the parties with which we share personal information, please contact us as specified below.

10. Your Privacy Choices

If you no longer want to receive our newsletter, emails or other marketing communications, you may unsubscribe at any time by following the “unsubscribe” link at the bottom of our emails, by accessing the email preferences in your account settings page, or by writing to us as detailed below. Please note that you cannot unsubscribe from certain correspondence from us, including messages relating directly to your account or orders placed through the Site.

With exceptions, you may be able to view, amend, or delete your information through your account by logging in with your username and password, or to cancel your account, you can contact us as detailed below. Please note that unless specified otherwise, cancelling your account alone, will not delete your information.

11. How We Store and Safeguard Your Information

We maintain reasonable technical and organizational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. Your personal information will be stored for as long as needed for our business, legal and regulatory purposes and obligations. If we dispose of your information, it will be done in accordance with applicable laws and regulations in a secure and appropriate manner. Your personal information is only accessible, on a need to know basis, by a limited number of employees who have special permissions. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information as it is transmitted to us. To the extent permitted under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized access by third-parties, or other causes beyond our control.

You play an important role in keeping your information secure. You should not share your username or password for your OneLine Health account with anyone. If you have reason to believe that your account is no longer secure, please contact us immediately as detailed below.

12. Third-Party Links

In an attempt to provide increased value to our visitors, we may choose various third-party websites (e.g., your healthcare provider, if you are a patient) to link to within our Site. We have no control over these linked sites, each of which has separate privacy and data collection practices independent from us. As such, we have no responsibility or liability for these independent policies or actions and are not responsible for the privacy practices or the content of any such websites.

13. Contact Us

If you have questions or comments regarding this Privacy Policy or our privacy practices, or would like to inquire about or exercise your rights, please contact us at:

OneLine Health LLC

[karan@myonelinehealth.com]

[phone]